DPM
Refund Policy
At DPM PAY INDIA, customer satisfaction and trust are our highest priorities. This Refund Policy outlines the rules and conditions under which refunds are processed for transactions carried out through our platform.
General Policy
- All transactions made through the platform are considered final.
- Refunds are provided only in cases of failed transactions or technical errors where the amount has been debited but the service has not been delivered.
- No refunds are entertained for successful transactions.
Eligibility for Refund
- Transaction must reflect a debit from your account with no service delivery (e.g., recharge not successful, bill not paid).
- You must raise a refund request within 7 days of the transaction.
- Valid proof such as transaction ID or payment receipt must be provided.
Refund Process
Refunds, once approved, will be credited back to the original payment method within 7–10 business days. Timelines may vary depending on the bank or payment provider.
Non-Refundable Transactions
- Transactions that have been successfully processed and service delivered.
- Incorrect or wrong details entered by the user (such as wrong mobile number, account ID, etc.).
- Transactions not eligible under RBI or regulatory guidelines for reversal.
Dispute Resolution
If you have concerns about a transaction, please contact us at support@dpmpayindia.in. All disputes shall be governed by the jurisdiction of Gandhinagar, Gujarat courts.
Contact Us
If you have questions about this Refund Policy, contact us:
Email
Website: https://dpmpayindia.in